Returns of products purchased in the store
In accordance with applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, the customer has the right to return it without giving reasons in the context of withdrawal from the contract, according to the general rules resulting from the provisions on the conclusion of distance contracts. This applies only to consumer sales, and applies only to sales to a natural person who makes purchases for purposes not related to professional or business activity.
Returned product can not bear traces of use – each item must be complete and pre-packaged, the product delivered in its original packaging in an unchanged condition. If this condition is not met, the product will not be accepted.
If you want to return the product:
Return the purchased product in undamaged condition and in the original packaging with all its contents. The address to which the shipment should be sent is:
Attach to the shipment a written statement in which you want to return the product, as well as the account number to which the refund will be transferred.
Within 3 business days of receiving your shipment, we will check the condition of the delivered product (whether it bears traces of use, whether it has been damaged or destroyed, or is in the original packaging with all its contents).
If we do not notice any contraindications, we will send you a positive response to the return of the product to your e-mail address. Attached account number within 7 days will be refunded. In case of payment by a payment card, the refund will be made on the card.
If your return of the product is rejected (due to damage to the product or signs of use), we will send you information on the non-acceptance of the return of the product to the e-mail address provided. Within 7 working days, we will send back the product to the indicated return address, covering the cost of shipping.